Internet Connection Options
We recommend using a wired Ethernet connection for the most stable and reliable performance.
Wi-Fi is also supported, but its performance may vary depending on your local environment.
Minimum internet speed: 3 Mbps upload and download per device.
IP and DNS Settings
Your device is pre-configured to use DHCP. It will automatically receive IP and DNS settings from your network's router.
If your network requires static IP or DNS settings, you can configure these using the built-in Network Configuration Tool.
Firewall Requirements
To ensure uninterrupted operation and remote support, please allow the following connections through your firewall:
Essential Operation
Allow all outbound TCP traffic on port 443 (HTTPS) to the following destinations:
*.reshapebiotech.com
ris-plate-images.s3.amazonaws.com
reshape-fw-updates.s3.amazonaws.com
OS Updates
Allow all outbound TCP traffic on port 443 (HTTPS) to the following destinations:
archive.raspberrypi.com
deb.debian.org
download.docker.com
Remote Troubleshooting
Allow all outbound TCP traffic on port 443 (HTTPS) to *.tailscale.com
UDP from local port 41641 to any remote address
Enables direct secure connections via WireGuard.
UDP to port 3478 on any remote address
Used for STUN protocol (detects public IP and port when behind NAT).
Network Isolation (Optional)
We recommend isolating the device on its own VLAN or using port isolation if preferred.
The device does not require access to internal network resources.
TLS/HTTPS interception is not supported.
Custom Configuration
Use the Network Configuration Tool to:
Set up Wi-Fi SSID and password
Configure EAP enterprise authentication
Assign static IP and DNS settings
We are not able to install custom software on devices.
Additional Technical Information
Image Storage: Images are securely uploaded to Amazon S3, accessible only by authorized users.
Network Outages: The device retries image uploads for up to 1 hour during outages. Unsent images after this period are discarded.
Operating System: Debian-based Linux.
Automatic Updates: Security patches are applied regularly.
Ethernet: Direct port to the device.
Power Outages: The device supports Auto Resume, continuing imaging from the current job time once power is restored — no restart required.
Images scheduled during the outage will not be captured.
If you have questions or need help configuring your network, feel free to reach out to our support team: [email protected]
Network block diagram can be found below: