If the indicator light changes to 🟡 static yellow unexpectedly during a run:
💡 The device has entered cleaning mode to recover from a potential fault.
This occurs when an issue is detected during a run and the device automatically switches to cleaning mode. You can now safely open the front drawer.
Step-by-step guidance:
Open the front drawer and carefully remove all plates from the rotors.
We recommend discarding all plates and lids removed from the rotors. Note that results are only recorded once a plate has been placed in the output carousel. You may be able to recover plates and return them to the input carousel for re-imaging — see detailed guidance below.
Learn about plate recovery
If plates were labeled on the bottom and will be discarded after the run: Remove all plates and lids, replace lids on each plate, and return them to the input carousel.
If plates were labeled on the bottom and will be processed further after the run: Remove all plates, discard the used lids to avoid contamination, place new lids on each plate, and return them to the input carousel.
If plates were labeled on the lid: It is not currently possible to match lids back to their plates. These plates must be discarded.
3. Refer to Front drawer cleaning for safe drawer handling.
4. After clearing the rotors and closing the drawer, the device can be returned to operational mode:
Exit cleaning mode.
Re-initialize the system.
Refer to the initialize section in the quick start guide for detailed instructions.
❗️ If unsure, contact Reshape for guidance.
If the indicator light is 🔴 blinking red
A mechanical jam may have occurred.
The device might be stuck due to a plate obstructing the internal mechanism.
Stop usage immediately and contact Reshape for guidance.